Frequently Asked Questions
RGV Sanitation
1
Q. Do I need to be home for your services?
A. No. You do not need to be at home to have your cans cleaned. We clean your cans the day after trash pickup. As long as your cans are on the curb, we'll clean them on your scheduled date and replace to the specified location once your cleaning is done.2
Q. Why should I have my trash and recycle bins cleaned?
A. We not only clean your cans, but we disinfect, sanitize and deodorize them as well. We use water temps of approximately 200 degrees fahrenheit which rids them 99.9% of bacteria, germs, and viruses. Additionally, we spray down the outside of the can including the parts most often touched such as the lid and handle. Our state-of-the-art system effectively reduces health hazards such as Tuberculosis, Strep, staph, E-Coli, Salmonella & Listeria.3
Q. Do you clean both trash cans and recycle cans?
A. Yes. We recommend cleaning both, due to bacteria, viruses, and germs that build up on both types of cans.4
Q. What areas do you service?
A. Our business services Mcallen, Hidalgo, Mission, and Edinburg, Texas.5
Q. How do I start the service?
A. Visit our SERVICE & PRICING section on this website to sign-up quickly and easily.6
Q. How do I update my payment information?
A. Login to your account using the LOGIN link at the top of your screen. Click on the SUBSCRIPTIONS tab. Under the ACTIONS column and next to your subscription, you should see an UPDATE button. Click the button and follow the prompts to update your information.7
Q. How do I pay an UNPAID invoice?
A. Login to your account using the LOGIN link at the top of your screen. In the ACTIONS columns of the ORDERS page will be a PAY link next to your UNPAID order. Click this link. To expand the module, click on BANK OR CREDIT CARD PAYMENTS. You'll now be able to provide credit card information to pay your invoice. Click CONTINUE. Click PLACE ORDER.